SHIPPING & RETURNS
SHIPPING POLICY
We will endeavour to ship items as quickly as possible and within 2 working days of purchasing. Orders received after midday on Friday will be posted out the next working day.
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Should you require any items fast tracked, please contact us by email at hello@eleganthippie.co.uk
We are entitled to refuse any order placed by you. We will notify you if we do not accept your order. This may be, for example, because the products have become unavailable.
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We will confirm receipt of your order and payment by electronic means to the address supplied to us by yourself when ordering.
It is assumed that all details given during the purchasing process are correct and the credit/ debit card/ electronic cash is owned by yourself and has sufficient funds, or, credit to allow for the purchasing of the products ordered.
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All items will be shipped by Royal Mail. Delivery charges apply, depending on size of order. Standard delivery is shipped Royal Mail Tracked 48 hours, or choose priority shipping for Royal Mail Tracked 24 hours.
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RETURN & EXCHANGE POLICY
If for any reason you are not satisfied with your product you may return the item along with the original receipt within 14 days of the date that you receive the product. Please email us at: hello@eleganthippie.co.uk to notify us of your desire to return the item and why. The item must be unused and in its original condition for a refund to be given. Refunds will be made to the original payment method used to purchase the item. Products can be returned only in the country in which they were originally purchased and the following products are not eligible for return:
Products that have been personalised.
Products that were sealed for health protection and these have been unsealed after they were received.
We pay for the return postage from any UK address by Royal Mail. You are responsible for the cost of return postage outside the UK. We will reimburse the purchase price for the returned product/ products no later than 14 days after the day it is received. We are not responsible for any taxes, import duties, or, additional delivery charges from outside the UK.